At Frame Finance, your privacy matters. We’re committed to protecting your personal information and being clear about how we use it.

We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect
To support your finance application, we may collect:

• Identification details (name, date of birth, ID)

• Contact information

• Financial, credit, and income details

• Employment and asset information

How we collect it
We primarily collect information directly from you—via forms, phone, email, or meetings.
Where required, we may also collect information from third parties such as lenders, credit reporting bodies, or your accountant (with your consent).

How we use your information
We use your information to:

• Assess your borrowing capacity and loan options

• Arrange and manage your finance

• Communicate with lenders and relevant professionals

• Meet legal and regulatory requirements

• Improve our services and client experience

If you choose not to provide certain information, we may not be able to proceed with your application.

Who we share it with
To support your loan, we may share your information with:

• Lenders and credit providers

• Service providers (e.g. valuation firms, insurers)

• Professional advisors (e.g. accountants, solicitors)

• Regulatory bodies where required

We only share what’s necessary and relevant.

Data security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
Your data may be stored securely in Australia or overseas using trusted systems and providers.

Access and updates
You can request access to, or correction of, your personal information at any time.

Marketing
We may occasionally share updates, insights, or opportunities we believe are relevant to you.
You can opt out at any time.

Contact us
If you have any questions, concerns, or requests regarding your privacy, please contact the Frame Finance team.

If you want, I can also create a super-condensed footer version (like 3–4 lines for your website bottom bar) or a more legal-formal version if you need it for compliance docs.